Utility Billing Department

Payment Options

You may pay you water bill in the following ways:

  • Mail (Check or Money Order)
  • In Person (inside the lobby or the drive-thru window) by check, cash, money order, credit card (plus $4.50 credit card processing fee)  
    • The lobby windows will close daily from 1:00 p.m. to 3:00 p.m. starting on September 10, 2025. The drive-thru will remain open all day.
  • Web payments (plus $4.50 credit card processing fee)
  • Pay by Phone: 888-630-1666 (plus $4.50 credit card processing fee)
  • Night drop box (in front of City Hall main entrance)
  • Auto Draft (English and Español) Utility customers are encouraged to sign up for direct debit (auto-draft) payments from your checking account, to avoid convenience fees charged by credit card companies.

Due Dates

Customers can determine the date their bill is due by consulting the table below. Customers have all day on the due date to make the payment. If unpaid, the account is at risk for disconnection the morning of the disconnect date. If a due date or disconnect date falls on a weekend or holiday, customers have until the end of the next business day to pay.

Accounts That Begin With:ZoneDue DateDisconnect Date
14, 15, 16, 17, 18, 23, 27, 29, 31, 35, 37120th1st
06, 07, 12, 13, 24, 25, 30, 36, 38227th8th
01, 02, 03, 04, 05, 09, 28, 32, 3333rd15th
08, 10, 11, 19, 20, 21, 22, 26, 34, 39410th22nd


Water and Wastewater Service Information

Customers who wish to start, stop, or transfer water services must contact the City Hall Administration/Utility Billing offices, 400 Porter St., during normal business hours: 8am to 5 pm, Monday through Friday and complete a service contract.

Residential Wastewater Averaging

For residential customers, the City bases monthly wastewater charges on the average water consumption for November, December, January and February. The three lowest consumption months are averaged. This average is used to calculate your wastewater charge for the entire year. 

An account must be active the entire four months to establish an average.

All new accounts will be charged the citywide average until the account has established its own winter average.

Service

  • New Service: May be done in person or online (See form above). You must present a valid photo ID, copy of a lease or closing papers, and pay a deposit and activation fee. Requests after 5 pm will be connected the following day. A $135 deposit is required along with a $35 connection fee.
  • If a property has been vacant for 6 months or longer, a customer service inspection permit to check for water leaks is recommended before starting services. Please contact Development Services at 512-352-3675.
  • Transfer of Service: Must be done in person, submit an application, and present a Valid Photo ID and copy of lease or closing papers.
  • Stop or disconnect service: May be done by email or in person after filling out this form. Deposits will be applied to the balance on the final bill. Please provide a forwarding address for the final bill and possible refund due.
  • Reconnects: Requests must be received before 5 pm for same-day service. The reconnect fee is $65 or $75 for a reconnect after hours.
  • Confidentiality forms are available to ensure your account information remains private. A copy of the form is available here.

Water / Sewer Problems

If your water service has been suddenly interrupted and you do not know the cause, please call the Utility Maintenance Department at 512-352-3251.

If your services are disconnected for non-payment, you must contact the Utility Billing department to make payment to restore your services. Payments must be made with credit/debit card, money order, or cash.  Checks will not be accepted on accounts that have been disconnected due to non-payment. The full amount of the bill plus the reconnection fee must be paid before service is reinstated.

Customers should contact the Utility Billing Department to report water leaks, main breaks, or water quality problems. For sewer related problems, please call 512-352-3251.

Rates

Click here to view the most recent fee schedule.

Water Meter Tampering

In an effort to deter losses in water revenue, service calls and meter repair, any detected water meter tampering will be reported to the police, investigated and, whenever possible, charges filed.

Tampering with a water meter is a Class A misdemeanor in Texas and punishable by a fine not to exceed $4,000, confinement in jail for a term not to exceed 1 year, or both. Individuals responsible for tampering may also incur civil liability and additional fees. Call 512-352-2066 if you suspect someone has been tampering with a water meter.

Conservation

Learn how you can conserve water and save money on your water bill by visiting the Water Use It Wisely website.

Garbage and Recycling Pick Up 

The City of Taylor contracts with Waste Connections for curbside trash and recycling services. Trash and recycling collection fees are added to resident's water bills each month. All city fees can be found by clicking this link.

New BinsNew Bins

New bins are on the way from Waste Connections. Both are blue: trash bins will have black lids, and recycling bins will have yellow lids. For now, they’re only being given to new customers and used as replacements for damaged cans, but Waste Connections plans to roll them out to all customers eventually.

Curbside Trash

Curbside trash service runs once per week. To see what day of the week your pickup is scheduled for, click here or download the app below.

Curbside Recycling

View the Trash Pickup Service Area Map here to see which recycling collection group you are in.

View the 2026 Recycling Calendar here to see when your recycling collection group is scheduled for pickup.

A blue recycling cart is provided for each single-family home that receives trash collection services. Recycling is picked up every other week on the same day as your trash collection.

NOTE:  Bottle caps and plastic lids may be recycled, but WC asks they be removed from the bottles. If attached, the caps and lids shoot off during the compaction process and can be dangerous to workers.

Graphic showing paper, bottles, jugs, cardboard, cans are okay to recycle. No food or soiled paper.Bulky Trash

The trash company will remove one bulk item per week on your trash day. Please contact Utility Billing at 512-352-2066 to request a bulk item pick up prior to your trash day. No construction material (wood, sheetrock, carpet, etc.) will be removed. Also any item that may have contained Freon will only be removed with a certificate stating that the Freon has been removed.

Tree Limbs

All residents who pay a City of Taylor utility bill and receive garbage service are entitled to once-a-week pickup of brush placed at the curb. Please, no limbs longer than four feet and the brush pile should be no larger than five cubic yards each time. Place at the curb the same day as your regular trash pickup. Any pile larger than this may be picked up for an additional fee. Please call 866-282-3508 to request an estimate. 

Damaged Carts and Additional Services

Call 512-352-2066 for missed pickups or damaged cart replacement.

For additional services such as a temporary roll-off dumpster, please call Waste Connections at 512-282-3508. No other roll-off dumpster services are allowed in City limits. Waste Connections is the only authorized trash vendor in the City limits.

Other Recycling Options

Electric Utilities

You must select your own electric provider. Visit the Power to Choose website to find a provider that best meets your needs.

Gas
ATMOS Gas

  • Phone: 1-888-286-6700 - Customer Service
  • Phone: 1-866-322-8667 - Emergency