2021 Winter Storm Resources Graphic

Helpful resources for Taylor residents dealing with the effects of the February 2021 Winter Storm. This page is updated regularly, so please check back often to learn more.



permits and inspections

Due to the damage from winter storm Uri, the City has waived the permit and inspection fees for storm damage repairs through Friday, March 26, 2021

Emergency repairs may be made prior to receiving a building permit, but the homeowner or their contractor must submit a permit application after the repair is completed so that the proper inspections may be completed. 

If you need assistance submitting the permit application or have questions about whether a permit is required, please contact the City as shown below. 

To assist you with this free, no hassle permit service, and to ensure that your emergency repair work was done correctly, City staff will need to know the following details: 

  1.     Your First and Last Name 
  2.     The address of your property 
  3.     Description of the damage and repair work at your property 
  4.     Your phone number 
  5.     Your email address (if you have one) 

Please send the details listed above (items 1 through 5) either by: 

  • EMAIL: to ruby.lepe@taylortx.gov or 
  • PHONE: call 512.352.3675. 

If your call is not answered in person, please leave a voicemail message which includes all of the information above (items 1 through 5).

Crisis Clean Up Hotline 1-800-329-8052

Residents in Bastrop, Hays, Travis & Williamson counties can call the “Crisis Clean Up” number 1-800-329-8052 requesting assistance to clean up their home and/or debris. Client information will then be shared with a network of volunteer organizations who will deploy their volunteers to homeowner locations to assist in clearing the debris and removing interior water/storm related damage. The “Crisis Clean Up” line is open now and will operate Monday-Saturday, 9 am – 8 pm, and Sunday, 1 pm – 6 pm. Homeowners can register for assistance through the “Crisis Clean Up” number until Tues., March 2. This crisis clean up effort is brought to you by Austin Disaster Relief Network (ADRN), Central Texas Voluntary Organizations Active in Disasters (CTX VOAD) and the volunteer management platform Crisis Clean Up. 

FEMA Disaster Assistance (1)

FEMA assistance

Please note that the first avenue of disaster assistance for property damage is through your homeowners or renter’s insurance.

Disaster Assistance Registration 

Individuals who wish to register for disaster assistance from FEMA can register on the FEMA website.

Frequently Asked Questions

Click the link below for a list of Frequently Asked Questions regarding FEMA Assistance, compiled by the Texas Department of Emergency Management (TDEM). 


General Information

Click the links below for printable brochures that explain how to apply for disaster relief from the Federal Emergency Management Agency (FEMA):

English Information   •   Informacíon en Español

voluntary reporting for data collection

You can also assist Emergency Management agencies across the State to help assess the degree and type of damage across the community by reporting your damage using the Texas Disaster Impacts Self-Reporting Tool.  This is for data collection only and is used in part to determine the amount of Federal assistance the State receives.  This is not a tool for requesting disaster assistance.


  • Take photographs of your damage prior to repair so you can submit them to your insurance companies and for any future reimbursements.
  • Keep ALL receipts related to repairs from storm damage, and ask your vendors to note that damage was caused by the winter storm.


sewer averaging

Sewer averaging normally occurs during the months of December, January and February.  Due to the winter storm this month, we recognize that many of you had to use extra water to prevent your household plumbing from freezing.  Because of this, the City has decided that it will only average the usage for the months of December and January so that the extra water used as a preventative measure does not count against your sewer average.

In addition, we will use the average calculated from December and January for purposes of billing sewer for the month of February, as reflected on your March bill.

water leaks

The winter storm has created the potential for many of our water customers to experience frozen plumbing.  If you experience frozen plumbing that results in burst pipes, the City will make an adjustment on your water bill to reflect the water leaked from the broken pipe.  To obtain the adjustment, you must bring a copy of the receipt for the repair to City Hall.  The receipt should specify that the repair was caused by a burst pipe.  The City will then adjust your water bill to reflect the average usage from the previous two months.


water repairs

Please report any leaks or sewage backups immediately. Also, if you need assistance turning your water off or on, please notify our call center.

8 a.m. to 5 p.m.
Call 512-352-3251

After 5 p.m. 

Call 512-352-5551

boil water notice

The water samples that the City of Taylor submitted to TCEQ have passed the necessary tests, and we are officially rescinding the boil water notice as of 11:30 a.m. on Friday, February 26. Please see the official rescindment notice and announcement here: http://www.taylortx.gov/CivicAlerts.aspx?AID=1531

View tips for what to do after a boil water notice ends below.

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